Hardware Maintenance

HUB Tech is an HP Master Elite partner and authorized service provider. Our engineers are certified and attend ongoing training to remain current on the latest technologies. We support Virtualized server environments, SAN storage, support for both HP and EMC, multi-vendor servers and a host of network technologies including ProCurve, Cisco, 3Com, SonicWALL and Barracuda. HUB Tech maintains a well stocked warehouse with access to inventories around the world to ensure we can handle any mission critical environment.

  • HUBservice, provides 4-hour response for onsite service calls for hardware related calls covers parts and labor. Extended hours of coverage are available 7x24, 5x13 and 6x13.
  • HUBstandard, provides best effort (NBD) hours of coverage for 9 and 13 hour days M-F. Onsite service for hardware related calls covers parts and labor.
  • HUBassurance, a retainer agreement allows you to pay for the response and level of engineer you need when you need it without a long term commitment
  • HUBt&m, provides for per-call service at an hourly rate, on an as needed basis.
  • HUBwatch remote monitoring provides proactive response and remote management
  • HUBhelpdesk provides 7x24 hour helpdesk response to support your user environment on most common desktop problems including application support

HUB Tech’s Heavy Metal service plans provide comprehensive IT management, Administration or Helpdesk services for your Network infrastructure.

Why Choose HUB Tech’s Heavy Metal Service

  • Allows the customer to customize their agreement by choosing the amount of hours or days of service and the level of engineer or technician needed at discounted rates.
  • Our exclusive 7x24 HUBwatch monitoring strategy or HUBhelpdesk are keystones to our Heavy Metal Service plans and provides proactive response to potential problems many times before an outage has occurred.
  • By choosing HUBTech the customer is securing a team of experts to deliver, monitor and manage their IT networks for less.
  • HUBs experts are available 24 hours a day.
  • HUB Tech is a MA state approved Solution provider ITS43

Printers are also a vital part of every organization. Productivity is dependent on reliable printers. HUB Tech supports most major brands with expertise and parts support unmatched by most. We support MFPs, Color laser, wide format and personal printers.