Emergency Support and Helpdesk Services

Select our Helpdesk 7X24 support and free up your precious resources. Our problem-resolution strategies eliminate finger pointing and can reduce downtime improving the user’s experience. We can customize your call escalation and support procedures to meet your needs. Make us your primary contact to work with your 3rd party application vendors.

Reactive Onsite Support

Our engineers are awaiting your call. Whether you have a single device down or an entire datacenter our skilled engineers have the experience and product certifications to meet any service challenge. HUB Tech offers custom service agreements to provide you with the Mission critical response you need without breaking your budget.

• 7x24 HUBservice comprehensive agreements cover hardware and IT Support or Administration. Assigned engineers become your service delivery advocates to ensure your proactive and reactive service needs are met.
• 9 hour or 13 hour M-F HUBservice comprehensive agreements cover hardware and IT Support for the period of coverage you need. Choose 4 hour onsite response or NBD next business day providing you the affordable coverage you need.
• Heavy Metal Service Choose Helpdesk support per user or HUBwatch remote monitoring for your network and you can purchase the amount of support time you need by engineer skill level at reduced rates.
• HUBassurance retainer provides you with a service agreement in which you pay only for what you need without the expense of a long term commitment. You have access to the service you need by skill level while paying for the response you need.
• HUB percall provides you with a per incident alternative to a formal service agreement. Helpdesk access can be immediate. Onsite response time is best effort.
• Warranty and Authorized service HUB Tech is an HP Master Elite partner providing warranty onsite and carry in service options for most of the HP product portfolio. We are also authorized to support Apple computer products and Fujitsu notebooks and most laser printers.